Privacy Policy for Gifting Lane SG
This privacy policy describes how Gifting Lane SG collects, uses, and protects the information you provide when you use our online platform and services. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA).
Information We Collect
We collect information that you provide directly to us when you use our service, such as when you place an order, create an account, subscribe to our newsletter, participate in a survey, or contact us. This information may include your name, shipping and billing addresses, payment information (like credit card details), telephone number, email address, and any other information you choose to provide, such as gift recipients' names and addresses or personalized messages.
We may also automatically collect certain information about your device and how you interact with our site. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how users access and use our service, enabling us to improve the user experience.
We use cookies and similar tracking technologies to collect this information. Cookies are small data files stored on your device that help us improve our site and your experience, see which areas and features of our site are popular, and count visits.
How We Use Your Information
We use the information we collect for various purposes:
To process and fulfil your orders, including managing payments, packaging, shipping, and delivery of goods.
To provide, operate, and maintain our service, including managing your account and preferences.
To improve and personalize your experience on our site, including offering gift recommendations.
To communicate with you regarding your orders, account, inquiries, and service updates.
To send you marketing and promotional communications, if you have provided your consent to receive them. You can opt out of these communications at any time.
To detect and prevent fraud and other illegal activities.
To comply with legal obligations and enforce our terms and conditions.
To perform analytics and research to understand trends, usage, and the effectiveness of our marketing campaigns.
Data Sharing and Disclosure
We may share your information with third parties only in specific circumstances:
With service providers who perform services on our behalf, such as payment processors, shipping carriers, IT service providers, and marketing agencies. These service providers are obligated to protect your information and use it only for the purposes for which it was shared.
To comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.
In connection with a business transfer, such as a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction. We will notify you via a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
With your consent or at your direction.
We do not sell your personal information.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely delete or anonymize it.
Your Data Protection Rights
Subject to applicable laws, you have certain rights regarding your personal information. These may include the right to:
Access your personal information.
Request correction of inaccurate or incomplete information.
Request erasure of your personal information.
Request restriction of processing of your personal information.
Object to the processing of your personal information.
Request data portability (receiving your information in a structured, commonly used, and machine-readable format).
Withdraw your consent at any time where we process your information based on consent.
If you wish to exercise any of these rights, please contact us using the contact information provided below.
International Data Transfers
Your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our service, you understand that your information may be transferred to countries outside of your country of residence, which may have different data protection laws than those in your country. We will take steps to ensure that your data is treated securely and in accordance with this privacy policy and applicable laws, including using appropriate safeguards like standard contractual clauses where required.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information and terminate the child's account.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will post the updated policy on this page. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this privacy policy or our data practices, you can contact us by mail at:
Gifting Lane SG
10 Anson Road
#25-08
Singapore, Singapore 079903
Singapore